Contact Support

Need help? We're here for you.

Before Contacting Support

1. Search the Knowledge Base - many answers are already documented
2. Check the FAQ - common questions are answered there
3. Try troubleshooting - review our common issues guide

Contact Methods

Email

Send us an email at support@scrummy.pro

We typically respond within 24 hours on business days.

In-App Chat

Click the Help button in the bottom-right corner of any page.

Feature Requests

Have an idea? Submit it on our public roadmap.

What to Include

When contacting support, include:

• Your email address
• A description of the issue
• Steps to reproduce the problem
• Screenshots if helpful
• Your browser and device

Response Times

| Plan | Response Time | |------|---------------| | Free | 48-72 hours | | Startup | 24 hours | | Pro | 12 hours | | Enterprise | 4 hours |

Self-Service Resources

• Knowledge Base
• FAQ
• Status Page
• Product Updates

Feedback

We love hearing from users! Share feedback:

• In-app feedback button
• Email us directly
• Comment on our roadmap

Thanks for using Scrummy!